Award winners in focus: Best Service & Maintenance Provider

Find out what made Kendra stand out from the crowd for this year’s Best Service & Maintenance Provider award.

The trophy for Best Service and Maintenance Provider is awarded to the company which best demonstrates outstanding levels of customer care in the provision of long-term service and maintenance contracts for BEMS and building controls.

Outstanding quality of service and an ability to exceed expectations while building lasting relationships were key factors that made Kendra a standout candidate for this award. Kendra’s Managing Director, Chris Mills, said: “We’re absolutely thrilled to have been honoured, once again, with this prestigious award for Best Service and Maintenance Provider. This recognition is a testament to our commitment to excellence and the hard work of our dedicated team.”

Since being awarded the services contract in 2018, Kendra has supported the University of Bristol with planned preventative maintenance (PPM) and numerous other projects, from lifecycle upgrades to energy efficiency strategies.

Right from the get-go, Kendra’s management team exceeded the university’s expectations. It initiated a series of contract mobilisation meetings to be sure it was listening to, and correctly interpreting, specific client requirements. Consequently, Kendra was able to adapt its offering to suit client needs and blend in with the contract team.

Kendra’s National Services Sales Manager, Neil Gabriel, explains why Kendra entered the award and what might have caught the eyes of the judges: “Our unique and collaborative approach to customer service sets us apart from the rest. By immersing ourselves into customer organisations, and regarding customer teams as extensions of our own, we get an unparalleled understanding of client needs and processes, resulting in a truly bespoke and personalised service.”

Kendra made significant contributions to improving the functioning efficiency of the estate. It took personal responsibility for delivery and performance, as well as ensuring value to the service contract. It holds regular review meetings with the client’s appointed representative to provide clear and accurate reporting. This is something the university acknowledges and appreciates.

Rob Collins, Head of Campus Smart Technology, University of Bristol, said: “All of Kendra’s work has been a vital enabler to the university’s vision and strategy around challenges, such as carbon net zero and creating a world-class campus. The University of Bristol is grateful for Kendra’s dedication and commitment to providing quality service and maintenance.”

Chris Mills describes the workforce at Kendra’s disposal, saying: “By creating a flexible, autonomous work environment, with a strong emphasis on teamwork, Kendra has established a committed workforce of self-starters who are more than capable of thinking on their feet. This has resulted in high staff and client retention rates, which are unmatched in the BEMS industry.”